“Red-alert! » by Excelia the first metaverse entirely designed by a management school – TendanceHotellerie

This November 9, the agitation rises in front of the bay windows of Excelia’s XL factory, a physical and innovative place open to all (learners, teachers, collaborators) whose vocation is to infuse transformations to better disseminate them in the rooms. courses. Students of 3e year of the Bachelor Tourism & Hospitality Management are preparing to take their first course there in the Metaverse “ Red Alert ! », entirely designed by Excelia.

A unique immersive learning experience for students

It was a first for the students of 3e year of the Bachelor Tourism & Hospitality Management. The second session of their course Standards and certifications in the hotel industry took place equipped with virtual reality headsets and immersed in the universe of the asynchronous Metaverse “ Red Alert ! “. At the controls of a luxury hotel complex, they face a serious incident (the drowning of a client) and must coordinate a response to the crisis in compliance with the regulations and intervention procedures previously studied in progress. Captured by particularly realistic graphics and immersed in an atmosphere where the stress inherent in a crisis situation reigns, the students have the task of coordinating the intervention, in the skin of the manager. Based on the scenario designed by the Excelia teaching team, they are faced with choices. Thanks to virtual reality, they interact with the various actors (hotel staff and customers, rescuers, etc.), move around the hotel complex and are confronted with decision-making. A sequence of lessons that has won great enthusiasm among the students.

Pedagogical sequences that complement face-to-face lessons with relevance

The integration of Metaverses in Excelia courses pursues the objective of giving students experiences that they cannot achieve either in class or in internship. Operationally managing a serious crisis is an opportunity they rarely encounter in their learning situations. However, they must be prepared to face them. This is the opportunity offered by this Metaverse “ Red Alert ! “. Students are introduced to the implementation of an intervention procedure. Thanks to virtual reality, they are in a position of responsibility and develop “ doing “, operational skills, like those covered by “ Red Alert » :

  • Assess the seriousness of an incident to appropriately trigger an emergency plan (called Code Rouge/Red Alert),
  • Apply the coordination steps of the procedure “ code red » in accordance with a QHSE management approach (Quality, Health, Safety, Environment),
  • Communicate adequate information to employees under stress,
  • Coordinate a post-crisis response appropriate to the severity and consequences of the incident.

An exercise carried out by small groups which is part of a pedagogical progression

The Metaverses offered by Excelia enrich the pedagogical palette available to teachers and are part of a pedagogical progression. Performed in groups of 4 to 16 students, the sequence “ Red Alert comes after a theoretical course of 21 hours on the Standards and certifications in the hotel industry and before a Master Class. The latter is intended to make students think about the interest of standards and intervention procedures for a responsible manager.

The pedagogical added value of this exercise is significant. The data collected during the immersive experience allows us to analyze the reflexes and errors made by the students. The ensuing discussion with them is thus fed by factual data and no longer by the mere intuition of their understanding that we had until now. Thanks to this scenario and the data-learning » which have come out of it, we are very appropriately re-examining the theoretical teaching with the students. The recommendations and advice we provide also have a greater impact on studentscomments Kevin Grandé, Excelia teacher-researcher.

An increase in the quality of scientifically assessed learning

Thanks to virtual reality devices, the long-term memorization of information can be multiplied by two. The first scientific studies show it. The immersive environment allows an unprecedented simulation of the students. Their attention is totally captured and the anchoring of knowledge is better. To assess it more precisely, Excelia has launched alongside the implementation of the Metaverses in its courses, a program of studies in neuroscience. It is led by Caroline O’Neill, Excelia pedagogical engineer: Virtual reality plays on the emotional lever and makes it possible to develop skills that cannot be developed otherwise. She has a great interest in the pedagogical sequencing of lessons. The studies we conduct show that the quality of learning is increased.

ILE®, the quality benchmark for immersive educational experiences

To guarantee the quality of the immersive experiences offered to its students, Excelia has implemented a very rigorous quality standard. Called ILE® (like Immersive Learning Experience®), it combines three areas of requirement:

  • Pedagogical: put the student in a situation of actor of the experience, psy-cognitive preparation, limitation of the duration of the experience to 20 mnsalternation of passive phases and challenges (investigative approaches, problem solving, role playing game…) in the experiments, stimulation of emotions, sound immersion in correlation with the action…
  • Experiential: optimization of the experience, level of interactions, situational interest,

    The immersive environment solicits situational interest: original, pleasant, fun, aesthetic… And in this type of immersive experience, the notion of space requires designing a specific and innovative ergonomics of the user interfacesays Olivier Gautreau, head of innovative digital projects and project coordinator.
  • Technological: quick (less than 2 minutes) and simplified technical handling, creation of a dedicated and identifiable Avatar, systemic interactivity of avatars with the virtual world, 3D/relief depth effect coupled with a 360° vision, virtual assistant of type Prof “ Angel », visual quality and textures, maximum frame rate to avoid Motion Sickness…

The ILE® standard has been registered with the INPI by Excelia.

Metaverses entirely co-built by Excelia teams

Many Excelia teams are mobilized to design the Metaverses: teaching staff for the provision of academic and business knowledge, digital transformation management on aspects of support for change and technological innovations, team of engineers pedagogical tools for the sequencing of courses and the evaluation of the impact of the Metaverse on learning…

Red Alert ! » mobilized, for 5 months, 8 Excelia employees, supported by the technical contributions of a team of employees from the startup Edtech 5Discovery, specialized in the design of 3D/VR training.

A co-construction approach essential to Excelia’s objective: to design immersive experiences that provide a precise response in terms of skills development.

An achievement as part of the deployment of the XL Vision digital transformation plan

Immersive learning, including the Metaverses, is at the heart of the digital transformation led by Excelia. It responds in particular to the desire to develop hybrid training, which combines physical and digital. XL Vision aims to reinvent the group’s education system through innovative and immersive pedagogies and to improve the experience of each of its stakeholders (learners, partners, staff, companies and territories). Holistic and multi-campus, XL Vision is deployed over 5 years as part of Excelia’s 2020-25 strategic plan, which has allocated a budget of €8 million.

The implementation of this first Metaverse in Excelia courses brings a double demonstration. On the one hand, the imperative to think carefully about the design of the Metaverses, so that they produce their full learning potential. On the other hand, the need to achieve the expected level of quality, to include the development and use of Metaverses in a collaborative approach that brings together learners, faculty, pedagogical and technological engineering teams. Anthony Hié, Excelia Digital Transformation Director.

About Excelia

Created in 1988, Excelia is one of the leading French higher education groups. Strongly anchored in its territories and of international scope, it is made up of 5 schools: Excelia Business School, Excelia Tourism School, Excelia Digital School, Excelia Academy, Excelia Executive Education on 4 campuses. It has 5,500 students and a network of 42,000 graduates. It holds labels and accreditations: EESPIG, AACSB, EQUIS, AMBA and EFMD Accredited ; TedQual in the field of tourism.

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“Red-alert! » by Excelia the first metaverse entirely designed by a management school – TendanceHotellerie

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