Crowdtesting, or how to reconcile the French with websites and apps
Misplaced digital tickets, disappearance of passenger files, illegible QR codes for controllers’ readers, lack of intuitiveness and practicality: it is an understatement to say that the launch of the SNCF Connect application at the end of January 2022 was eventful. Despite the promise of quick improvements, the site and app continued to suffer from troubling … Read more