The manufacturer Schneider Electric wants to improve the satisfaction of its “B to B” customers
Improving customer satisfaction in business-to-business relationships is a key issue. Schneider Electric, specialist in energy management, equips itself to monitor the satisfaction of its customers. The industrial group has adopted the Medallia software platform, following the example of consumer companies such as Marks & Spencer, a retailer. Schneider Electric is redesigning the way it records … Read more