Satisfaction - Yaroos

The manufacturer Schneider Electric wants to improve the satisfaction of its “B to B” customers

Improving customer satisfaction in business-to-business relationships is a key issue. Schneider Electric, specialist in energy management, equips itself to monitor the satisfaction of its customers. The industrial group has adopted the Medallia software platform, following the example of consumer companies such as Marks & Spencer, a retailer. Schneider Electric is redesigning the way it records … Read more

When AI improves hospital patient satisfaction

by Francisco

If hospitals aim to improve the state of health of patients, HAS also wishes to improve their experience thanks to artificial intelligence (AI). In 2016, the High Authority for Health (HAS) has set up thee-Satis. This is an optional questionnaire for patients who have just been discharged from a hospital or clinic. Approximately fifteen days … Read more

Subscriber satisfaction: Orange and Free first ex-aeqo overall, Free Mobile is doing well, Freebox less so

by Susan Street

Arcep is today unveiling its annual observatory of customer satisfaction vis-à-vis internet service providers and mobile operators. While Free and Orange share first place on the podium in the overall ranking, there are notable differences between operators’ mobile and fixed subscribers. Each year, the telecom regulator carries out a study to estimate the general satisfaction … Read more