The Metavers: a new channel for customer relations… and probably much more – EconomieMatin

Google say goodbye to this iconic application

The Metaverse is a 3D virtual universe that would represent the future of the Internet. The thing is, it’s been shaking up the high-tech planet lately. Some firms are talking about revenues amounting to hundreds of billions of dollars by 2030. Its impact on customer relations is emerging, even if a number of uses have … Read more

Why choose an intelligent chatbot for your customer service?

Why choose an intelligent chatbot for your customer service

The various brands are now relying on artificial intelligence to take care of their customer service. Among the solutions offered, that of the intelligent chatbot has proven itself with various brands. The various brands are now relying on artificial intelligence to take care of their customer service. Among the solutions offered, that of the intelligent … Read more

Quadient Recognized as a Leader in Customer Journey Mapping by Independent Research Firm

Quadient Recognized as a Leader in Customer Journey Mapping by

quadient recognizede from leaders ofe Mapping da Journey Customer by an independent research firm Paris, July 6, 2022 quadient (Euronext Paris: QDT), a leader in enterprise solutions aimed at making every customer interaction – via a physical or digital channel – a rich and personalized experience, announces that it has been named a leader in … Read more

Craftsman rating: Quotatis and Leroy Merlin industrialize their management of customer reviews

La Poste is investing 300 million euros to boost its

Quotatis is one of Adeo’s brands, alongside Leroy Merlin, Bricoman, Delamaison, etc. The platform connects individuals and building professionals for home improvement work carried out on the basis of installation packages for short-term work. Since 2019, Quotatis has used Bazaarvoice to manage customer reviews. 60,000 installation packages carried out with Leroy Merlin products Quotatis thus … Read more

Topdanmark deploys Guidewire to reduce IT complexity and optimize omnichannel customer engagement

LONDON, June 27, 2022–(BUSINESS WIRE)–Guidewire (NYSE: GWRE) today announced that Topdanmark, Denmark’s second largest insurance company, has implemented Guidewire to reduce the complexity of its IT architecture and focus on developing a robust platform with streamlined systems. The implementation will allow Topdanmark to more effectively engage with customers across multiple channels, digitize its policy and … Read more

AI at the service of a positive and privacy-respecting customer experience

Artificial intelligence is on the rise, and the next few years will see tangible benefits for businesses and the way they operate. The many discussions about the possibilities offered by AI are beginning to bear fruit. We are at a technological turning point where companies are considering implementing these solutions to automate production pipelines. machine … Read more

With this mobile operator, the customer voluntarily pays more to access a reduced service

With this mobile operator the customer voluntarily pays more to

Pay more for less service : what if it was that THE solution of tomorrow to achieve digital sobriety? In any case, this is what more and moreeco-responsible telecom operators. Objective of these new ethical plans: to allow users to regain control of their consumption while respecting the planet. Will we soon pay more for … Read more

Picard collects customer reviews in voice form in order to detect weak signals

Picard collects customer reviews in voice form in order to

On the occasion of the official launch of its new loyalty program, Picard Surgelés is innovating in the collection of customer opinions. The food brand offers its customers the opportunity to record their point of view on the brand, its products or the in-store experience via a voice recording function present in its mobile application. … Read more

LogiMat: Dematic transforms its stand into an interactive customer experience

News > Equipment manufacturers > Show > A live interactive presentation of new remote service applications; A software installation “health check” tool showing efficiency and monitoring potentials; A unique customer experience presenting the solution portfolio with augmented and virtual reality applications. Heusenstamm, May 16, 2022 Dematic puts its customers and their needs on the stage … Read more

Complaint against the Mar Estang campsite in Canet-en-Roussillon: “The Lorraine owner is the only customer to refuse to pay the rent for his mobile homes”

Complaint against the Mar Estang campsite in Canet en Roussillon The Lorraine

Faced with the complaint for theft and fraud filed by Olivier Hubert, a Lorraine owner of two mobile homes installed since 2018 at Mar Estang, Marta Autié, the director of the campsite under the Siblu brand appears reassuring. Of the 600 pitches in the holiday village, 560 are occupied by owners, “only one of which … Read more