87% of French people consider that contacting a customer service is synonymous with confrontation – MMAF

Metaverse et NFT les nouveaux metiers de linformatique

Contact customer service, the solution of last resort In fact, 86% of people surveyed say they contact customer service only if they have no choice. The study conducted by CM.com also reveals that 39% of French people tend to procrastinate when it comes to contacting customer service. If they have to resolve to initiate an … Read more

How artificial intelligence hyper-personalizes the customer relationship

Soon in France the same Internet regulation as in California

Artificial intelligence, a challenge for companies is the theme chosen for the 21st edition of the Entreprenariales exhibition which is being held on Thursday 24 November at the Allianz Riviera in Nice. “AI impacts all sectors of the company with, as results, a gain in efficiency and productivity, whether in logistics, human resources or marketing”, … Read more

Free Proxi: understanding everything about the “future” of customer service dreamed up by Xavier Niel

Free Proxi understanding everything about the future of customer service

Free Proxi is a project that Xavier Niel (boss of Iliad and Free) has been pushing since 2019 and which wants to revolutionize customer support by offering a service very focused on geographical proximity and responsiveness. Here is all you need to know. Free Proxi // Source: Free ” There is something that has never … Read more

For Accor, the metaverse will transcend the customer experience

For Accor the metaverse will transcend the customer

Horizons Worlds of Meta Last Friday was held the colloquium “Hospitality & Metavers: Evolution or Revolution? on the benches of the Sorbonne. The opportunity to take stock of the development of these virtual parallel worlds, but only to touch on the cases of application in the hotel industry. “The term metaverse was not coined by … Read more

Cross-border consumption. When internet sellers want to know their customer (too much)

In Japan an application project to discourage sexual predators on

A Spanish online seller asks you for a copy of your identity card to validate your order. A German online bank requires a selfie to open your account. What for ? Proof of identity to fight against fraud Your name, your e-mail address, your telephone number do not seem to be enough anymore. Now, some … Read more

How to improve the customer experience thanks to artificial intelligence?

Facture electronique ce qui change pour la grande distribution

For a long time, the customer experience was all about collecting opinions a posteriori, with people who are not necessarily invested. But today, thanks to AI and platforms like Medallia, the customer experience is becoming predictive. And indeed: this is a real revolution! At a time when the individual reigns in society, over-personalization and everything … Read more

AI-powered chatbots: what benefits for customer service?

Since AI has enriched their technology, chatbots have become an increasingly indispensable tool for customer service. A booming market. When the chatbots appeared, they consisted of simple question-and-answer systems configured according to the keywords frequently used by users. Due to still rudimentary technology, public reception to these early chatbots has been rather mixed. Since then, … Read more

Benoît Cizeron: “The objective of iAdvize is to be able to unify the customer journey” – MMAF

BalanceTonInfluenceur five minutes to understand the accusations against internet stars

The iAdvize story? BC – iAdvize’s mission from the start has been to make brands conversational. The company was created in 2010 by Julien Hervouët in Nantes, and in a few years we went from a conversational chat to a 360° conversational platform that supports brands, distributors, but also advertising agencies, in the deployment of … Read more

Ibexa: a Major Player in the Gartner® Peer Insights™ “Voice of the Customer” report

Ibexa a Major Player in the Gartner® Peer Insights Voice

Digital Experience Platform Provider Ibexa is delighted to announce that Ibexa DXP has been recognized as a Major Player in the Gartner® Peer Insights “Voice of the Customer” report in the Digital Experience Platforms category published in July 2022 Results based on 23 customer reviews given as of May 2022. Based on customer reviews, Ibexa … Read more

When AI shapes the new customer experience – Actu IA

Tesla AI Day what to expect from Elon Musks show

Artificial intelligence is now acclaimed by many players, all sectors combined, to give new impetus to customer relations. Thus, the number of cases of applications of AI solutions continues to grow and develop in different formats (chatbots, callbots, analysis of messages and emotions, etc.). It should also continue to develop, particularly through automation and smart … Read more