Zara: returning an internet parcel now costs you money, here’s why

From now on, returning an internet parcel costs you money at Zara. In-store returns are always free.

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It’s a change that has gone unnoticed for a while. Since April 28, it is no longer possible to return items purchased on the Zara site that do not fit you free of charge, our BFM TV colleagues. ” Returns for orders placed from 04/28/2022 will have a cost of 1.95 EUR which will be deducted from the refunded amount “, Indicates the Spanish sign in its frequently asked questions.

While fast-fashion brands are waging a merciless price war, Zara’s decision denotes. Asos, like Shein, notably offers free returns, while the German Zalando goes even further, offering its customers ” to try before you buy » and therefore, by extension, to be able to receive and return packages without having to pay a penny.

In fact, for Zara, the Inditex group’s flagship brand, it is ” limit the environmental impact “, as she explained to our colleagues d’ ” Returning an item by post requires transport and logistics, sometimes for stores very close to customers. “.

This is why Zara now only charges returns by parcel. It is always possible to return an item free of charge in store: “ You can return your order free of charge to any Zara store in the market/region where you made the purchase, as long as that store has the same department as the product originated from. “, confirms the clothing brand on its website. The chain, however, clarified to our colleagues that it would not charge for postal returns for defective items.

H&M and Kiabi also charge for returns

Always in this approach to be a little more responsible, Zara has also stopped, in recent months, distributing free paper bags to its customers: the brand now sells them to encourage everyone to use reusable bags. and better for the environment. BFM TV specifies that, for the moment, the change only concerns Zara, not (yet?) the other brands of the Inditex groupsuch as Stradivarius, Bershka, Pull&Bear, Oysho and Massimo Dutti.

As our colleagues remind from West Francewith Covid-19 and the closure of stores for several months, online sales jumped 44% in 2020, before continuing to grow with an additional 15% increase in 2021. In addition to clothing manufacturing, generally abroad, which pollute enormously, each sending and each return of parcels produces CO2 and is therefore polluting for the planet.

Zara is not the only major fashion brand to invoice its customers for its web returns: this is particularly the case for the Swedish brand H&M, which does not charge for in-store returns of orders placed on the internet, but deducts €0.95 fee, except for some of its Loyalty Members. The Kiabi Northern brand also invoices the returns of orders using the same system: they are free in store but cost €2.95 for returns by parcel.

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Philippe Strugala
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Zara: returning an internet parcel now costs you money, here’s why

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