Big disappointment for Zara fans: the Spanish brand will now charge its customers for returned orders!
€1.95, this is the amount you will miss when you return a Zara package! The Spanish brand has indeed discreetly set up return billing clothes. MCETV explains everything about this astonishing and thoughtful decision!
The health crisis has changed everything
Because the Spanish brand is releasing quite a few pieces destined to become iconic this summer. Colors, pretty patterns, and shoes of all heights: there is something for everyone. But the “tried, not approved, returned” does not work so well!
While quite a few brands have took advantage of the covid to extend their deliveries packages, Zara is backtracking. Indeed, when the stores had to close their fitting rooms, more and more customers tried at home before multiplying the returns.
Too small, too big, not the right color: all the reasons seem good for be able to return a coin. But the Spanish brand wants to stop that! She therefore decided to set up a small price for prevent untimely returns.
When you return your Zara package, you will therefore have to pay a payment of €1.95. Or rather, the store will give you €1.95 less what you had spent. You will therefore have to weigh your decision and mature it before the returns.
A way to lose less money? Not only, because the brand seems to target untimely returns. With the covid and the multiplication of deliveries, the carbon footprint of parcels weighs more and more.
@ZARA charges for returns now but lol at a time when more and more brands, even small ones, are making them free. And the worst part is that it’s a return to a UPS relay, not even colissimo, so sometimes you have to travel several km and pay more! The nerve #zara
— Skaya (@skayavava) May 10, 2022
Zara: what about in-store returns?
Especially since in front of it, the brand finds ready-to-wear giants in delivery. Whether we think of Shein or Asos, returns are free. And for good reason, it is the heart of these companies, which do not have physical stores.
One goal: ride the wave of deliveries by sending everything customers want. And let them send back as they see fit. Sometimes payment does not even take place until after the returned parts have been returned. But Zara does not follow this logic.
Indeed, the brand’s parent company, Inditex, has decided to tax returns. But only those by post. Its site therefore indicates that all order returns from April 28 have “a cost of 1.95 euros, deducted from the amount reimbursed”.
But in-store returns are free. Zara therefore targets the multiplication of parcels, which must have a cost for the company. But also for the planet. A choice already made by H&Mwhich charges its returns up to 95 cents.
While Inditex also owns Pull & Bear or Bershka, it decided to target only its Spanish brand ready to wear at the moment. Maybe it’s a test? Or maybe it’s about targeting your most profitable brand?
In effect, Zara accounts for two-thirds of Inditex’s turnover. It therefore seems more than likely that the majority of returned packages also concern this brand. A simpler choice, to concern the greatest number.
We would love to say thanks to the writer of this short article for this outstanding content
Zara now invoices all returns of internet orders!
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