This phone plan pushes you to repair your mobile

According to the last report of Arcep and ADEME, the digital would today represent 3 to 4% of greenhouse gas emissions in the world, and 2% of the carbon footprint at the national level (production and use phases included). Faced with this observation, TeleCoopa virtual operator organized as a cooperative society of collective interest (SCIC), positions itself as “an agitator” in the sector of telecoms by offering its customers to regain control of their mobile data but also to fight against planned obsolescence. On the occasion of the launch of a new offer centered around repairability, interview with Marion Graeffly, co-founder of TeleCoop.

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How does the Transition offer work? What is the difference with the Sobriety package?

The Sobriété subscription, which costs 10 euros per month for calls and sms in mainland France, is our cooperative’s historical offer which allows you to be billed on the basis of your actual consumption mobile data. You must then add 2 euros per gigabyte of mobile data started. This allows everyone to question their consumption and to realize the time spent on their phone.

The Transition offer is an in-between. It includes 9 gigabytes of mobile data for 20 euros per month, in addition to calls and sms in metropolitan France. This subscription also includes financial assistance for the repair of 30 euros per year.

Why focus on repair?

Today, 75% of the impact of digital is related to our hardware. The French change phones every two years, although in 88% of cases their smartphone still works. At TeleCoop, we want to tackle this problem by replacing the sustainability at the heart of user concerns. Repair must become a reflex. This remains difficult because the consumer today is forced to constantly renew his equipment. Over the years, the smartphone has also become a symbol of social status. Everyone wants to own the latest fashionable device. However, we should keep our devices longer, at least five years, even ten years for some models.

Does the repairability index affixed to electronic products make it possible to remove certain obstacles?

This initiative is interesting but it remains insufficient in our eyes. the consumer cannot bear all the responsibility on his shoulders. We believe that today we need to go further, particularly in terms of regulation. The majority of mobiles that come out on the market are, for example, difficult to repair. They should be banned from sale. In addition, repairs must be made more accessible, whether in terms of price or location. As part of the Transition package, we are developing a network of approved repairers. We also forge partnerships with self-repair specialists.

Reclaiming the use of your smartphone also means learning how to maintain it…

We are used to cleaning our car or tidying up our house, but we don’t yet have the reflex to take care of our phone. Yet we take it in hand on average more than 200 times a day. At TeleCoop, we inform our customers about the best practices to follow to extend the life of their smartphone. For example, we recommend deleting the apps not used. These slow down the phone. Stored items like podcasts, photos, and videos should also be removed. To conserve your battery, it is recommended to keep a gauge between 20 and 80%, and to unplug your equipment at night.

In partnership with TeleCoop.

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This phone plan pushes you to repair your mobile


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