Teleperformance and UNI Global Union sign global agreement

The agreement covers Teleperformance’s 440,000 employees to date in 88 countries. It incorporates commitments to freedom of association, health and safety, content moderation and constructive relationships

PARIS–(BUSINESS WIRE)–Regulatory News:

Teleperformance (Paris:TEP) and UNI Global Union (“UNI”) announce today that they have signed a global agreement to strengthen their joint commitments on the rights of employees to form unions and to bargain collectively. This agreement also reflects a concerted desire for progress in the area of ​​the working environment, particularly in health and safety.

The pact covers the group’s 440,000 employees worldwide. UNI, its member unions and Teleperformance management will start implementing the agreement in the coming weeks in Colombia, Poland, Jamaica, El Salvador and Romania.

The agreement is based on the recognition of fundamental labor rights as established by the International Labor Organization and on compliance with the OECD Guidelines for Multinational Enterprises. Teleperformance also recognizes the UNI as a stakeholder under the duty of vigilance law in France.

Daniel Julien, Chairman and CEO of Teleperformance, said:Since the creation of the group, we have been committed to being a responsible and transparent company, with a permanent commitment to the safety and well-being of all our employees around the world. The agreement signed with UNI creates a complementary framework to continue improving our practices for the benefit of all our employees. »

Christy Hoffman, General Secretary of UNI Global Union, said: “This agreement is an important step for Teleperformance and its employees. It forms the basis of a new relationship between social partners at the global level and presents strong commitments to implement the fundamental rights of Teleperformance employees. We look forward to building a constructive relationship with Teleperformance based on trust for years to come. »


About Teleperformance Group

Teleperformance (TEP – ISIN: FR0000051807 – Reuters: TEPRF.PA – Bloomberg: TEP FP), the world leader in outsourced management of customer and citizen experience and associated digital solutions, is the strategic partner of the world’s largest companies in many sectors. The group offers a range of services One Office composed of integrated digital solutions that guarantee successful customer interactions and optimized business processes, based on an integrated approach High Touch-High Tech unique. The group’s employees present in 88 countries support billions of connections in more than 265 languages ​​and in approximately 170 markets in a process of excellence Simpler, Faster, Safer*. This mission is based on the use of reliable, flexible and intelligent technological solutions, the highest security and quality standards in the sector, in an approach of Corporate Social Responsibility (CSR) of excellence. In 2021, Teleperformance achieved consolidated revenue of 7,115 million euros (8.4 billion US dollars, based on an exchange rate of 1 euro = 1.18 US dollars) and a profit net of 557 million euros.

Teleperformance shares, listed on Euronext Paris, compartment A, are eligible for the deferred settlement service and belong to the CAC 40, STOXX 600, S&P Europe 350 and MSCI Global Standard indices. In the areas of Corporate Social Responsibility, the Teleperformance share has been part of the CAC 40 ESG index since September 2022, Euronext Vigeo Euro 120 since 2015, the EURO STOXX 50 ESG index since 2020, the MSCI Europe ESG Leaders since 2019, the FTSE4Good index since 2018 and the S&P Global 1200 ESG index since 2017.

* Simpler, Faster, Safer.

For more information : / Follow us on Twitter: @teleperformance

About UNI Global Union

UNI Global Union is a global union federation representing service sector workers in 150 countries. UNI ICTS represents more than three million workers in the technology and communications sectors, many of whom work within Teleperformance.


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Teleperformance and UNI Global Union sign global agreement

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