Scams, hacks and blackmail on the internet: a platform for filing a complaint

“In five years, we have gone from 1,700 facts observed to just over 2,100 in 2021. And the trend is strengthening in 2022 with an increase of +6%” underlines Commissioner Alexandre Cotto, head of departmental security.

“It’s a tough job for…

“In five years, we have gone from 1,700 facts observed to just over 2,100 in 2021. And the trend is strengthening in 2022 with an increase of +6%” underlines Commissioner Alexandre Cotto, head of departmental security.

“It’s a cumbersome activity for the gendarmes and police stations,” notes Commissioner Cotto. However, they are often poorly equipped to investigate these cases, which often have an international dimension.

A “harmonized processing of investigations”

“They often require international requisitions” notes Commissioner Cotto, conceding “that at the hexagonal level, the rate of resolution is not enormous”.

To improve the management of this type of offense and relieve the workforce, a national platform was opened last March. Called Thesee, for “harmonized processing of investigations and reports of e-scams”, it offers victims the possibility of filing a complaint directly online.

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Commissioner Cotto specifies that THESEE only concerns “six types of facts”: hacking of online messaging, online blackmail (threat to broadcast intimate photos for example), ransomware (hacking of a company’s files), fraud romance (false lovers who seek to extort money) and fraud linked to sales sites. “There must always be a demand for money” specifies Alexandre Cotto.

Response within eight days

Victims no longer need to go to a police station or a gendarmerie brigade. Just go to the site service-public.fr. There are two possibilities: either make a simple report (which can be anonymous), or file a complaint.

But to file a complaint, you must have a FranceConnect account or create one. The person then fills out a form and it is then “validated by an investigator”.

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Since, behind the platform, a magistrate from Nanterre and a group of specialized investigators (the number is not specified) are responsible for carrying out the necessary investigations.

“The victim receives a copy of the complaint. The response is made within eight days” specifies Alexandre Cotto. A document that is also necessary for insurance.

8,000 electronic declarations already listed

Since its opening, Thesee has been “a big success” assures the commissioner, listing “more than 8,000 remote declarations [plaintes et signalements] in less than a month and a half”.

Above all, the platform offers a valuable database because it also makes it possible to analyze and “cross-check complaints and make connections between the different cases. Which, until now, did not exist.

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“This will enhance the effectiveness of investigations” adds Alexandre Cotto. Because these procedures require a certain technicality and above all significant means. At the hexagonal level, the resolution rate is not huge,” he concedes.

“These cases require international requisitions which the local services do not necessarily have the means to do and, above all, this platform is an analysis tool which makes it possible to link cases, which we are not able to do. “.

Thesee complements other platforms such as Pharos (illegal internet content) or Percival (credit card fraud). But it is to date the only online platform that offers the possibility of filing a complaint.

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Scams, hacks and blackmail on the internet: a platform for filing a complaint


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