By launching its REZO mobile application, the Hauts-de-France region wants to be the voice of travelers and hopes to be heard by SNCF management. While some users are already using it, many remain skeptical about its effectiveness.
According to the Region, nearly 200,000 people travel every day on the Hauts-de-France TER network. Cancellation, delay or comfort, faced with the many malfunctions encountered by these users, the regional council is launching the REZO mobile application. It is used to collect reports from travelers encountered daily on the lines. On the side of transport user associations, “we are waiting to see“.
“It can be a good thing, but on the SNCF Twitter account, we can already alert“, notes Antoine Lamotte, President the association of Aisne Nord transport users (AUTAN).
“Yet another app to downloadnotes Sébastien Willemijns, secretary of AUTAN. It’s a bit of a publicity stunt. The SNCF is nevertheless aware of the current problems. Will it change anything, I don’t think.“
Tested two years ago, the application was put on hold due to the health crisis. The Region had already threatened to stop financing the transport company. This time, as the slogan says, it wants to be the voice of users with the SNCF and intends to rely on the information gathered in its monthly discussions with it.
To use REZO, all you have to do is install the application. As soon as the user has selected his line, he receives notifications. Geolocated, reports benefit the entire community. By centralizing comments, REZO promises users to know in real time all useful information during their travels “to anticipate, for example, a correspondence problem.“
Some users remain skeptical about the use of the application and make it known on social networks: “the previous application served rather as a good conscience for the Region, can we read on Twitter, never to return, never to take into account feedback and remarks / comments from users. In short, a new rattle to clear the Region… We are really taken for calves…“
“The Hauts-de-France region has the record of the worst rail network in the whole of Francedeplores Gilles Laurent, president of the fNational federation of Hauts-de-France transport user associations (FNAUT). She’s been promising an improvement for months. Not only is it not better but it is even worse.”
With REZO, the Region hopes to develop a community large enough to be effective. Users will not only be able to receive news that concerns them directly, but also benefit from promotions and tips for the most active users. The only condition: owning a smartphone.
“We are not against replies Antoine Lamotte, president of AUTAN, but you have to think of everyone. Some people who don’t have internet are left out. It would be good for the Region to think in addition to the application, to other tools. Five years ago, there was a site that had been planned for all associations, to allow exchanges, but it fell into oblivion.“
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REZO, the Hauts-de-France mobile application that gives voice to TER users: “yet one more app to download”
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