No, SFR does not restrict its fixed Internet, it’s a scam

Back on a scam carried out by usurping the identity of SFR which caused a lot of ink to flow yesterday. Another opportunity to call for the greatest caution in the face of communications which sometimes have everything from official messages, but which are not.

Yesterday, the misadventure of an SFR Box 8X fiber customer made noise on Twitter. A certain @Hamster_I said on May 29, 2022, screenshot in support, having received an SMS from its operator SFR, informing it that the fixed Internet speed of its offer would be “reduced to 10 Mb/S until the first day of the following month beyond 3 TB consumed”. This message was preceded by an explanation: “We are seeing abnormal use of your home Internet that is likely to degrade our network and harm SFR subscribers in your area. According to the conditions of your offer, which stipulate that you must not misuse your services…”

Before relaying the affair and tapping the fingers of SFR, whose certain commercial practices have already earned him many reprimands (read here and the), we have sought to find the mentions relating to these limits and restrictions in the general conditions of SFR’s fiber offers. It can be read that fraudulent or abusive use can disrupt the availability of the service, and that SFR “reserves the right to restrict access to all or part of the subscribed services”. Is this the case here? We contacted the service provider’s press department to find out.

He sent us two answers a few hours apart, denying and denying such practices. Last night, we were therefore perplexed: did SFR send an abusive SMS warning to one of its large bandwidth-consuming customers? Is it a scam, even though the message in question appears to have been sent by SFR?

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It was late in the evening that the verdict fell: it was indeed an attempted scam. SFR has had its identity stolen and is not the sender of the first SMS, nor of a second which definitively reveals the pot of roses. It is indicated that abnormal use of the fixed Internet line has again been observed and that access is now restricted. The subscriber is then invited to dial a number in 08 and to follow a “reset process [pour] find an optimal flow”. A paying number billed at 80 euro cents per minute. And as revealed by Romain Heuillard, a tech journalist who followed the case closely on his Twitter account, the number in question refers to a “card opposition service”and actually limits the billing per victim to 80 cents.

SFR therefore did not lie when its customer service reacted to the original tweet from @Hamster_I, claiming it was spam. “Official communications from our services are made from the number 1023. I ask you not to take this SMS into consideration and not to click on any possible link”, added the operator. This is an opportunity for us to call on you to be wary of communications from banking establishments, payment services, insurance companies, operators and other Internet platforms, whose techniques are increasingly sophisticated and the messages are sometimes seemingly truthful.

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No, SFR does not restrict its fixed Internet, it’s a scam


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