Here is the list of free (non-surcharged) service numbers for the main customer services

If you need to track a UPS order or file a claim with Amazon, here is a list of toll-free (non-premium) service numbers. The latter brings together the main services, including Internet access providers and online e-merchants.

If you have a problem or a simple question, it is easier to find a paid number than a free number. There is no point in paying if it can be free. We have therefore grouped together the main free numbers.

The list of free numbers

This list was not easy to put together, because it is difficult to get your hands on all the numbers that are free. However, while searching, we come across it. We have brought together mobile operators and internet service providers (Orange, Free, SFR, Bouygues TelecomPrixtel, Sosh, etc.), but also e-tailers (AmazonCdiscount, Fnac, Baker, Darty, Apple, Amazon, Samsungetc.).

Companies Non-surcharged number
Air France 3654
09 69 39 36 54 (from abroad)
Airbnb 01 84 88 40 00
Alpiq 09 74 99 73 66
Alterna 0 800 71 12 34
Amazon 0805 10 14 20
01 74 18 10 38
Amazon Music and Amazon Prime 0 805 10 14 20
Apple 0805 540 003
AppleMusic 0 800 046 046
BNP 3477
Booking.com 01 57 32 92 09
Bose 08 06 23 00 00
Baker 3011 from France or 0 800 30 30 11 from abroad (free numbers).
Bouygues Telecom 614 (from the Bouygues Telecom network) or 1064
01 39 26 75 00
bulb electricity 08 05 08 04 05
Butagaz 09 69 39 09 19
Savings Bank 3241
Canal + 09 70 82 08 15
3910 (non-subscribers)
Darty plus card 09 78 97 09 70 or 09 80 98 32 34
Fnac plus card 01 53 56 28 00
Cdiscount 09 70 80 90 50
Cdiscount at will 09 70 80 90 50
Cdiscount energy 09 77 40 20 30 (subscription)
Customer service by email only
Chronopost 09 69 39 13 91
Colissimo 3631
Agricultural credit 09 69 39 92 91
Mutual credit 09 69 39 19 91
Darty 09 78 97 09 70
Decathlon 09 69 32 33 22
Deezer Premium
Deliveroo 09 77 55 03 30
DHL 04 72 61 30 98
Disney + 01 87 65 09 55
Dyneff 04 67 12 68 30
eBay 01 73 00 17 10
EDF 09 69 32 15 15
EDF 3004
EkWator 09 77 40 66 66
Electricity 09 74 76 55 60
Electricity of Provence 04 98 51 00 31
Enercoop 09 70 68 07 65
Energem 09 69 39 02 39
Energy from here 05 64 27 04 88
Energy E. Leclerc 0809 109 110
Energies of Santerre 03 22 73 31 82
Engie 09 69 36 05 59
Engie Gaz Free tariff 09 69 39 99 93
Engie Gaz regulated tariff 09 69 39 99 93
Eni 09 70 820 320
fedex 01 40 85 56 60
Fnac 09 69 32 43 34
Free 1044 (subscribe)
3244 (support)
01 73 50 20 00
Bordeaux gas 05 56 79 40 40
Gaz de Bordeaux electricity 05 56 79 40 40
Gedia 02 37 65 00 20
GGE 04 76 84 20 00
Gifi 05 53 40 54 68
GLS 08 06 00 60 06
Google Nest 09 77 55 82 11
Google Store 08 05 54 10 40
GreenYellow 09 69 39 09 60
Groupon 09 70 73 20 00
Happ-e by Engie 09 77 420 410
Huawei 08 00 97 22 85
Iberdrola 0805 98 12 05
Ikea 09 69 36 20 06
Ilek 05 64 88 00 38
Interflora 09 69 36 39 83
The postal bank 09 69 39 99 98
The post office 3631
Mobile Post 904 from mobile
0970 808 660 from a landline
La Redoute 09 69 32 35 15
LCL 09 69 36 30 30
Leroy Merlin 03 59 57 46 04
LG 3220
llum 04 11 96 01 19
lucia 04 67 66 67 68
MasterCard 08 00 90 13 87
Mega Energy 01 78 90 67 15
Microsoft 09 70 01 90 90
Microsoft Xbox 08 00 91 52 74
MicrosoftWindows 01 55 69 80 61
Mint Energy 09 77 40 10 80
nintendo 01 34 35 46 01
Mondial Relay 09 69 32 23 32
N26 01 88 45 02 39
Nespresso 0800 55 52 53
netflix 0 805 220 512
Ohm Energy 09 72 66 79 26
Oppo 08 05 02 60 26
Orange 3900
Yes SNCF 01 73 20 98 51
Ovo Energy 01 86 76 13 48
Planet Yes 09 74 76 30 19
Plum Energy 09 77 55 80 30
Pricetel 09 70 80 83 00
Proxelia 03 67 18 00 00
Rakuten 09 70 75 64 60
Rakuten (Priceminister) 09 70 75 64 60
Revolut (to block a card)
06 44 60 40 08
Shopping street 0 809 40 03 76
Ryanair 01 80 14 44 53
Samsung 01 48 63 00 00
Selia 0 969 397 001
Sephora 0 809 40 40 45
SFR 1023
Showroomprivé 01 85 76 00 00
SNCF 36 35
Societe Generale 01 42 14 20 00
Sony PlayStation 01 70 70 07 78
sosh 08 00 10 07 40
sowee 08 06 80 04 44
Total Energy 09 70 80 69 69
Total Energy 09 70 80 69 69
Truffault 0 806 800 420
Uber Eats 08 05 08 42 84
UPS 01 73 00 66 61
UPS 01 73 00 66 61
Urban Solar Energy 04 28 29 75 52
Vattenfall 0806 800 308
Veepee (Private Sale) 08 09 10 88 88
Skylight 0 806 80 15 15
Visa 09 69 32 10 03​
Private trip 01 76 49 30 31
Wekiwi 09 70 26 70 50
Xiaomi 08 05 37 09 16
Yeli 04 57 65 00 73
Zalando 01 82 88 49 63

Remember to check the subject of your request: follow-up of an order, customer support, information, purchase… the numbers may differ depending on your problems. Note that some merchants favor support by e-mail or chat, this is the case of Sosh for example. Other services do not have a number, such as Uber or N26 where you must exclusively use the form from the application.

RED 4G Plan – 100 GB

Unlimited calls

100 GB in France

19 GB in Europe

B&You Mobile Plan – 160 GB

Unlimited calls

160 GB in France

30 GB in Europe

Prixtel 4G Package – Oxygen 50 – 130 GB

Unlimited calls

50 GB – 130 GB in France

20 GB in Europe

All mobile plans


Fibre

Orange Livebox Fibre

1 mois

Débit jusqu’à 500 Mb/s

150 chaînes de TV incluses

Téléphonie vers 110 destinations


Fibre

Bbox must Fibre

Débit jusqu’à 1 Gb/s

180 chaînes de TV incluses

Téléphonie vers 110 destinations


Fibre, Câble

RED box Fibre

Débit jusqu’à 500 Mb/s

Sans Player TV

Téléphonie vers 100 destinations


Toutes les box internet

RED 5G Plan – 100 GB

Unlimited calls

100 GB in France

4274 locations 5G 3.5GHz
4640 locations 5G/4G shared

SFR 5G Mobile Plan – 140 GB

Unlimited calls

140 GB in France

4274 locations 5G 3.5GHz
4640 locations 5G/4G shared

Orange 5G Mobile Plan – 140 GB

Unlimited calls

140 GB in France

4514 locations 5G 3.5GHz
311 locations 5G/4G shared

All 5G plans


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Here is the list of free (non-surcharged) service numbers for the main customer services


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