Galley – The internet outage heavily penalizes traders in the city center of Nevers

This cable cut, during work on the water network in rue François-Mitterrand, particularly affects traders, helpless in front of their disconnected payment terminals.

A small box

Philippe and Nathalie, the managers of Bonbons Service, weren’t taken by surprise. They have adopted the SumUp box, a little payment gem connected to their mobile phone via an application. “He saves us the day and saves our sales. It’s very practical, ”smiles the couple. The customer inserts his card or pays without contact.Philippe, the manager of Bonbons Service, is very happy to be equipped with a SumUp box, a little gem of payment connected to his mobile phone via an application.

Their neighbor, Catherine, the head of the Marino clothing store, was seduced by this device. She invested during this breakdown and does not regret it. “Only €16 for the box,” she rejoices, giving her dress to a client. Minimal disruption assured. Without this alternative, only cash and checks would be allowed.

With the “risk of missing a sale”, she judges, if the customers do not have one. Out of service, for lack of connection, the ATM of the nearby bank will not come to their rescue. No more than the agency itself, door closed “until further notice”, “due to an incident related to the work”.

It’s a hassle but we have no choice

At the La Pause bar-brasserie, there is no magic box. The bosses, Laurent and Isabelle, have put a poster on their window asking customers to pay for their meals and drinks with coins and banknotes. Before any order, the instructions are reminded to consumers. “It’s a hassle but we have no choice,” they complain, also irritated at not being able to receive reservations on their telephone line.

Amandine, manager of the Maison d’Amandine, reveals that she “lost 80% of (her) turnover on Thursday”. Customers have the option of paying on the store’s website and then coming to the store to pick up their items, but the process “does not take too much”.

Traders are taking their troubles patiently. For Véronique, adviser to Yves Rocher, the galley is over. Internet has been restored since mid-afternoon on Thursday. Will the other professionals have this chance, from Saturday, for the rush of the penultimate weekend before Mother’s Day?

Ludovic Pillevesse
ludovic.pillevesse@centrefrance.com

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Galley – The internet outage heavily penalizes traders in the city center of Nevers


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