Canvassing, insurance, termination… what will change in telecoms in 2023 –

Many changes will be made from January 1st. Telephone canvassing will be more supervised, termination will be made easier for people in a situation of over-indebtedness and the insurance withdrawal period will be extended.

Telephone canvassing will be even more supervised from next year, several measures will come into force during the year, some of which from January 1st, so you will have much less unwanted calls in the future.

Other changes will also be made on the termination side and manufacturers will have to provide more information on the environmental qualities of their products.

Telephone canvassing

From January 1, 2023, canvassing from a 06 or 07 number will be totally prohibited, as will the sending of marketing SMS to individuals from a mobile number. The telephone numbers of canvassers will therefore be more easily identifiable from the beginning of the year, making it possible to avoid answering them.

But that’s not all since the French will no longer be able to be canvassed in the framework of the CPF or for energy renovation. Offenders are exposed here to a fine of 75,000 euros for individuals and 375,000 euros for companies.

Another measure will be put in place from next March 1. The hours and frequency of canvassing will be much more regulated. Canvassing can only be done from 10 a.m. to 1 p.m. and from 2 p.m. to 8 p.m. from Monday to Friday. Outside these hours, on Saturdays, Sundays and public holidays, canvassing will be prohibited. In addition, a professional may not call the same consumer more than four times over a period of 30 calendar days.

The insurance

Small change in the field of property-related insurance from 1 January. If you take out insurance when purchasing a smartphone, tablet or accessory, you will now have 30 days instead of 14 to reverse their signature and waive the insurance free of charge or to the extended warranty taken out at the time of purchase.

Of course, this will not only apply to mobile devices, but to all purchases you make, be it an electronic device or even a trip.

Sustainable consumption

The so-called anti-waste law will require producers or importers to make available to consumers “product sheets of environmental qualities and characteristics” on electrical and electronic devices as well as many others. This will therefore concern phones, tablets as well as accessories such as connected watches or headphones.

These sheets must include information such as the presence of recycled material, recyclability, the presence of rare earths or hazardous substances, or bonuses or penalties paid for environmental performance.


There has already been a change with lower fees upon termination under the Chatel law. During a 2-year subscription, you can cancel after one year by paying a fee all the same. They went from 25% to 20% of the subscription for the period not yet expired. If you cancel the day after your 12th month, you will therefore only have to pay 1/5 of a full year. As part of a subscription at 40 euros per month, this is equivalent to paying 96 euros to cancel against 120 euros previously.

From this Monday, people who are in a situation of over-indebtedness will no longer have to pay termination indemnities to end their internet or mobile telephone subscription, within the framework of the law for the protection of purchasing power.

From June 1, 2023, cancellations will be facilitated for everyone. Consumers will be able to terminate their subscription taken out online but also in store, since membership can also be done online, by simply clicking on a termination button on the operator’s site. Of course, if you do not want to lose your number, you will always have to go through the portability box which launches the termination procedure in stride.

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Canvassing, insurance, termination… what will change in telecoms in 2023 –

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