Bouygues Télécom termination: how to terminate your Bbox or mobile plan?

Bouygues Télécom subscriber for some time, you are having problems or you simply want to change operator? Here is our complete file with all the information necessary to cancel a mobile or internet box subscription.

How to cancel your Bouygues Telecom mobile subscription?

If you want to cancel your mobile plan (B&You / Sensation) while keeping your phone number, the procedure is very simple thanks to the number portability that is well supervised in France. You must first select your new operator, the easiest way to do this is to consult our plan comparatorwhich will help you choose the best offer of the moment.

Then you have to know of his RIO number, the unique identification number that allows your new operator to retrieve your line number. To do this, simply dial the 3179, a free number that will tell you your RIO number as well as the remaining commitment period. This information will also be sent by SMS once the call has ended.

All that remains is to subscribe to his new subscription, indicating to the new operator his mobile telephone number and his RIO identifier. He will then take care of the portability and the termination of the old subscription, without any additional action on your part.

How to cancel your Bbox subscription?

Subscription to a Bbox offer is subject to a one-year commitment. However, the termination procedure is not the same as for a mobile plan. To do so, contact the operator’s Customer Service at 1064 by choosing the information on the termination of the subscription. In the case of a change of operator, you will only need to provide the RIO number to your new operator. This can be obtained via a free call to 3179 via your fixed line (or to 0805 92 3179 if you do not have one). The new operator generally takes care of taking into account the termination costs of up to 100 euros, so you will not have to pay anything.

Note that if your subscription includes a subscription to a VOD service, each service will contact you individually by email to find out whether or not you wish to keep your subscription following your termination.

What are the cancellation fees for a Bbox subscription?

The termination fees for a Bbox subscription remain the same, regardless of the offer: 49 euros. This price is the same as with other operators, whether your subscription is with commitment or not.

In the event that you have chosen a subscription with a commitment, you will be asked to pay all the monthly payments remaining under this commitment in addition to the cancellation fees.

How to return your Bbox after termination?

After confirmation of termination by the operator, you will then have 15 days to return your rental equipment. You must first call 3244 to obtain a return slip which will allow you to return your Bbox free of charge.

You will then have to make a package containing if possible the original box with all the equipment in full as well as the accessories. Everything must be sent to the address that appears on the Bouygues Télécom return label. Your parcel must then be delivered within 15 days via La Poste or a parcel relay near you.

What are the costs to be paid in the event of non-return of his Bbox?

In the event that the equipment requested in return by Bouygues Télécom is not returned to the operator within the time requested and after any reminders, Bouygues Télécom reserves the right to apply costs for non-return of equipment. These costs may also be applied if the equipment is found in poor condition or is returned incompletely. Here are the costs for non-return of material:

  • Bbox ADSL or Miami: 70 euros.
  • 4G Box: 150 euros
  • Wi-Fi repeater 5 or 6: 80 euros
  • Bbox TV decoder: 180 euros
  • Recording medium (SD card or 128 GB USB medium): 60 euros
  • Optical termination box: 40 euros
  • CPL socket (Multi-TV option): 100 euros
  • Micro SD card (Bbox 4k): 30 euros
  • Other accessory: 20 euros

In the event of late return of Bbox equipment, Bouygues reserves the right to apply fixed penalties.

How can I find the last invoice after canceling my Bouygues mobile plan (sensation/B&You) or my Bbox?

You can access all invoices for the last 12 months from theBouygues Telecom customer area for 1 year, even after the termination of your line. The identifiers and the password remain unchanged if you have already connected to the Customer Area.

If even after this step, you are unable to access the last invoice, you can contact customer service by telephone at 3244 so that an advisor can send it.

Bouygues termination letter template

To definitively cancel a mobile plan or a Bbox subscription, without taking a new operator and therefore permanently losing your mobile or fixed line number, here is the procedure to follow. The operator recommends contacting support by chat or phone, but the best method is to send a letter by registered mail with acknowledgment of receipt (LRAR).

At Bouygues Télécom, here is the destination address of the letter:

BOUYGUES TELECOM, TSA Customer Service 59013, 60643, Chantilly Cedex

Here is a short model letter of termination that it will be possible to send by registered mail with acknowledgment of receipt, once you have added the sender’s address, the destination address, the city and the date.

Subject: Request for termination of a mobile/Internet box subscription


By this letter, I kindly ask you to take into account this request for termination of my mobile phone contract / internet box [numéro de contrat]for mobile line number [numéro de ligne]. In accordance with the general conditions of sale, thank you for taking the appropriate measures to terminate the subscription contract that binds us.

Please delete from your files any information relating to my postal and bank details. I oppose in particular any use, or provision to external organizations, of my personal details for commercial purposes (Data Protection Act of January 6, 1978).


[Nom Prénom]

If you are with another operator

If you are not a Bouygues Télécom subscriber, but wish to cancel your subscription with another operator, we have published guides similar to this one.

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Bouygues Télécom termination: how to terminate your Bbox or mobile plan?

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