Termination RED by SFR: how to terminate your mobile plan or your RED Box?

Do you want to cancel your RED by SFR subscription, whether on the mobile plan or Internet box side? Here is our complete file with all the information necessary to cancel a subscription.

How do I cancel a RED mobile plan?

Mobile plans from RED are now offered without obligation. If you wish to subscribe to a new operator by requesting a portability of the telephone number, it is he who will take care of everything. This procedure requires your new operator to take the steps to terminate your old subscription. It therefore saves you sending a letter and allows you to make a good deal by playing the competition, do not hesitate to take a look at our mobile plan comparator. With this method, you keep your mobile number, which is transparent for your contacts.

For this method, you need first take knowledge of the RIO number, that is to say the unique number enabling the precise identification of the subscription linked to your telephone line. To know it, just dial the 3179, a toll-free number. After the call, an SMS is automatically sent and includes the RIO number, the line number as well as the possible end date of the commitment.

Once the subscription of the new operator has been chosen and your RIO number in your possession, all that remains is to subscribe.

What are the cancellation fees for a RED mobile plan?

A RED 4G mobile plan does not require a fixed termination fee as is the case with a RED Box or a 5G package. In the case of a plan with or without commitment with all the monthly payments due are settled, you can cancel or change operators free of charge.

What are the cancellation fees for a RED mobile plan with smartphone?

RED offers a series of smartphones in its offers. However, these are not coupled with a mobile plan with a spread payment as is the case with other operators. The prices of these smartphones are expensive, but can be bought in 4 installments.

How do I cancel a RED Box offer?

You have the option of canceling your RED Box at any time, as these offers are non-binding. To do so, you must contact the operator’s Customer Service from your customer area via the application. RED & Me. You will then have access to a virtual assistant who can direct you to an advisor.

You can also go through social networks via Twitter and Facebook to contact customer service via private message.

Once the cancellation has been validated, your line is cut within 10 days of receipt of the letter.

What are the cancellation fees for a RED Box?

RED charges a flat termination fee up to 49 euros for an internet line. No other costs will be taken into account if you decide to end your subscription. These fixed costs can also be taken into account by your new operator if you decide to switch from one to the other.

How to return your RED Box after termination?

After confirmation of termination by the operator, a letter or email will be sent to you. This includes a return voucher for each of the equipment, router and TV box in particular. You will need to make a package containing if possible the original box with all the complete equipment and accessories. Everything must be sent to the address that appears on the return label. Your parcel must then be delivered within 20 days to 3 months via La Poste or a parcel relay near you.

If the commitment period has not yet passed, termination fees are charged.

What are the costs to be paid in the event of non-return of his RED Box?

In the event that the equipment requested in return by RED is not returned to the operator within the requested deadlines and after potential reminders, RED reserves the right to apply costs for non-return of equipment. These costs may also be applied if the equipment is found in poor condition or is returned incompletely. Here are the costs for non-return of material:

  • SFR Box Plus: 60 euros
  • SFR Box Fiber: 299 euros
  • SFR Box 7/8: 149 euros
  • SFR Box 7/8 TV: 199 euros
  • SFR Decoder Evolution / Decoder Plus: 150 euros
  • PLC power supply: 50 euros
  • SFR Box 4G+: 149 euros

How can I find the last invoice after canceling my mobile plan or my RED Box?

You can access all invoices for the last 12 months from theRED/SFR Customer Area for 1 year, even after the termination of your line. The identifiers and the password remain unchanged if you have already connected to the Customer Area.

If even after this step, you are unable to access the last invoice, you can contact customer service via the application. RED & Me.

RED Termination Letter Template

To permanently cancel a mobile plan or a RED Box without taking a new operator and therefore permanently losing your mobile or landline number, here is the procedure to follow. The operator recommends contacting support by chat or phone, but the best method is to send a letter by registered mail with acknowledgment of receipt (LRAR).

At RED, here is the destination address of the letter:

Red by SFR Customer Service
TSA 73917, 62978 Arras Cedex 9

Here is a short model letter of termination that it will be possible to send by registered mail with acknowledgment of receipt, once you have added the sender’s address, the destination address, the city and the date.

Subject: Request for termination of a mobile/RED Box subscription


By this letter, I kindly ask you to take into account this request for termination of my mobile phone contract / internet box [numéro de contrat]for mobile line number [numéro de ligne]. In accordance with the general conditions of sale, thank you for taking the appropriate measures to terminate the subscription contract that binds us.

Please delete from your files any information relating to my postal and bank details. I oppose in particular any use, or provision to external organizations, of my personal details for commercial purposes (Data Protection Act of January 6, 1978).


Last name First Name

If you are with another operator

If you are not subscribed to RED by SFR, but want to cancel your subscription with another operator, we have published guides similar to this one.

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Termination RED by SFR: how to terminate your mobile plan or your RED Box?

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