Faced with the growing phenomenon of digitization, Thales is joining forces with tripica to develop a mobile solution offering a simplified and secure customer journey.
Based on the technological complementarity of the two companies, the solution optimizes the user experience and the management of the subscriber account, while facilitating the enrollment of new customers remotely.
Bouygues Telecom, the French mobile giant, is the first operator to use this solution through its new responsible and solidarity plan “source”, launched in five months.
PARIS LA DEFENSE, May 24, 2022–(BUSINESSWIRE)–In a context where one in two people in the world connects to the Internet exclusively via their smartphone, many mobile operators are seeking to digitize access to their services in order to stay closer to customer needs. Thales, leader in digital security and tripica, creator of ‘business support system’ platforms and user journeys, have developed a mobile application allowing operators to offer their customers an optimized and secure experience, facilitating, among other things, the management of their account by real time. Bouygues Telecom recently adopted this innovative and agile solution to launch its 100% digital and responsible offer called source.
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The security and optimization of the customer journey are at the heart of the challenges of digital transformation. This is why Thales has teamed up with tripica for the best of mobile technology in the service of a simple and reliable user experience. Thales, drawing on its expertise in identity management – physical and digital – has thus integrated an identity verification step into the triPica platform when enrolling the subscriber. Technologically speaking, it is the combination of Thales’ solutionTrusted Digital ID‘ to tripica’s digital platform, the digital ‘Business Support System’.
Indeed, any remote service provider offering a 100% digital solution must be able to ensure that each new customer is who he claims to be, as soon as he is enrolled. The process involves capturing and verifying the authenticity of an official identity document, as well as a selfie to ensure the match between the document and the person enlisting.
Once this step is completed, the user can freely define the subscription of his choice, manage his options and billing and check his consumption directly from the mobile application. This is how Bouygues Telecom was able to offer its ‘source’ package accessible in a few clicks to any subscriber who wishes to participate in the emergence of a more responsible and united digital system. Indeed, the application which facilitates and secures the management of his mobile account, also makes it possible to financially support the associations of his choice, by the accumulation of ‘drops’ collected for any giga not consumed in his plan.
“It was important for Bouygues Telecom to offer an innovative and agile solution. Thales – supported by the telecommunications expertise of triPica – were real partners who enabled us to quickly launch our source offer. An unprecedented solution on the telecommunications market produced in a very short time and centered on a 100% mobile and supportive user experience. » Stéphane Allaire, Director of Innovation, Bouygues Telecom
“We are delighted with this partnership with Thales, and to be able to put our expertise in digital platforms at the service of the accelerated digitization of the operators’ offer. Our technological commitment takes on its full meaning with Source, a concrete and committed example of an innovative and responsible initiative. » Mathieu, HORN, CEO, tripica
“For years, Thales has supported mobile operators in their transitions, whether related to the evolution of the network, the SIM card or the need for a 100% digital solution. The user journey, the management of his identity or the pleasure of using an intuitive and secure application, are all key factors that we place with triPica, at the heart of our innovations. We are particularly proud of the confidence of Bouygues Telecom, who chose us for the launch of Source. » Emmanuel UNGURAN, Senior Vice President Mobile Connectivity Solutions, Thales
Thales (Euronext Paris: HO) is a global high-tech leader that invests in digital and deep tech innovations – connectivity, big data, artificial intelligence, cybersecurity and quantum – to build a future of trust, essential to the development of our societies. The Group offers solutions, services and products that help its customers – companies, organizations, States – in the fields of defence, aeronautics, space, transport and digital identity and security, to fulfill their critical missions by placing people at the heart of decisions.
Thales has 81,000 employees in 68 countries. In 2021, the Group achieved a turnover of 16.2 billion euros.
innovation leader tripica enables service providers around the world to accelerate their digital strategy by regaining the agility of a startup.
With tripica’s BSS SaaS solution – from online subscription and self-help, to product and user management – operators can empower their users with the autonomy and transparency the market demands today. today.
Founded in 2016, triPica has been chosen by customers around the world in the telecommunications and energy supply industries.
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Thales, Media Relations
Digital Identity and Security
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In the digital age, Thales and triPica support mobile operators in their digital transformation
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