Computer on-call management: how it works. – The Tech Review

To set up business indicators, and manage your alert thresholds in an efficient and relevant way, whatever the application concerned, a single MEMOGuard V5 tool

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Computer on-call management: how it works; no business today is immune to problems and incidents. However, these must be taken care of quickly to prevent the company from having too long downtimes or even turning them into more serious problems that can generate heavy losses for the company.

The sooner a problem is recognized, the sooner it is addressed and the lower the impact on the business. More and more employers are now choosing to set up what is called on-call management for rapid handling of problems. The objective with this is simple: to ensure that in the event of an emergency or incident, one or more employees can intervene quickly to manage them and thus ensure continuity of service.

Computer on-call management: how it works; This is the question we will answer in this article! But first, what is on-call duty?

On-call: what is it?

On-call refers to the period of availability of an employee or a team of employees during which, when very specific events occur, it must be able to intervene to accomplish a particular task for the company. The events in question can be an emergency or incidents that must be taken care of quickly before they generate larger problems.

IT monitoring solution
IT monitoring solution

For IT teams, for example, these events can be a cyberattack or simple technical problems such as applications that refuse to work, the network that experiences performance problems or even devices that cannot be found, for example.

Note also that on-call duty is not to be confused with guard duty. A person on call is not obliged to stay at his place of work. It is enough that he is simply reachable and that where he is he is able to intervene. Another major difference between a person on call and a person on call, the former is officially on duty, which is not the case for a person on call.

Finally, note that in France the penalty is framed by the Labor Code. Its implementation requires compliance with very strict conditions. Failure to follow the rules exposes the company to litigation and legal action.

What is computer on-call management?

Supported by on-call, monitoring and automated alert software solutions as well as a well-established organization, on-call computer management is the practice of designating specific people who will be available at particular times to respond to a urgent service problem, even if they are not officially in service.

In most companies, which today greatly depend on their computer network to function, the management of computer on-call duty has become essential for several reasons. In particular, it is the element that guarantees the availability of the network 24 hours a day, 7 days a week. Once in place, it allows on-call team members to rotate on call, in turn and in an automated manner, either providing 24-hour coverage or only outside normal office hours. .

Obviously, IT is not the only area where on-call management is essential. All companies in different sectors of activity such as industry, transport of goods or people, security (firefighters, police, private security, etc.), medical (doctors, veterinarians, etc.), paramedics, delivery, construction, public works, crafts and more that need to intervene urgently or outside the usual opening days and hours are likely to set up on-call duty.

What does on-call piloting allow?

Here are some of the main benefits of implementing on-call duty:

  • Rapid response to incidents and emergencies.

One of the major advantages of on-call management is the ability it offers to on-call personnel to respond quickly to any incident or emergency. Quick response and resolution can contribute significantly to customer satisfaction and emphasize to customers that their needs are the company’s priority.

  • Issues resolved outside of business hours or when no one is in the office.

Take the case of a web host! In the absence of effective on-call management, if a problem occurs, for example a customer’s site is offline on a Saturday, he will unfortunately have to wait until Monday for his problem to be resolved. Obviously, such a waiting period is just too long and risks greatly harming the customer.

But thanks to the implementation of on-call duty and better management, customer problems can be instantly identified by your monitoring systems and then quickly taken care of by the on-call person, even if they are not physically in the office.

Why is on-call piloting important?

On-call and by extension on-call management is a fairly common practice in companies where staff must always be available to deal with emergency situations. It thus allows a constant and fast availability of services.

But apart from that, on-call piloting is also important for the following reasons:

  • Service reliability.

Effective on-call management increases the reliability of your services, your site or the work tools you use, because incidents can be managed quickly when they occur. This constant availability of services, sites or tools greatly improves your productivity or the user experience in the event that you offer services.

  • Happier, more efficient employees.

Having to stay on company premises all the time or having to be available to be called at any time to mitigate an incident is a painful situation that can quickly affect the morale and well-being of an employee. Fortunately, good on-call management based on better schedule management can help companies offer their employees a good work-life balance, but also what they expect from work.

It usually takes several tools to effectively manage on-call duty, although there are also all-in-one on-call management solutions.

Whatever the case, the on-call management system that you put in place must be able to allow you to create and manage your staff’s schedule from a single dashboard. It must also be able to automatically reach the on-call personnel designated to respond to emergencies at any time. And if the on-call staff member cannot be reached at a given time, the system must be able to provide one or more members to replace him to deal with any unforeseen events.

Finally, an on-call management tool worthy of the name must also ensure that the on-call team does not miss any critical alert. For this, it is important that these routing rules are more flexible to inform the right people according to the nature of the problem, the priority of the alert or the date/time of occurrence of the problem.

MEMOGuard V5, one of the best tools on the market for computer on-call duty

In its latest version, MEMOGuard responds to practically all scenarios, it has many protocols, and it interfaces with practically all market supervision tools.

Whether for the industrial world, or for IT, the supervision and monitoring tool is the MEMOGuard V5, from Clever.

MEMOGuard V5, knows how to do everything and can do everything, that’s why it is chosen by all major accounts, its innovative and multiple options will satisfy you.

Do not hesitate, ask for a free demonstration, and without commitment, at 00.33.1.60.53.60.53, you will be surprised by its performance and its ease of installation and use.

Author Antonio Rodriguez Mota, Editor and Director of Clever Technologies

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Computer on-call management: how it works. – The Tech Review


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