3 Key Steps to Maintaining a Strong IT Team in a Time of Labor Shortage

Leaders must act to ensure effective and sustainable teams. The key is to attract, retain and develop talent while using the right IT infrastructure.

The shortage of labor which affects many sectors of the French economy is at the origin of the recent reform of unemployment insurance with an unemployment rate above 7% and vacancies still to be filled. too many… The sectors with the most vacancies are in particular the private sector of health, social action, hotels and restaurants or even the agri-food industry, with overall a more marked trend for SME. A striking example, because it touches on the field of passenger safety on commercial flights, the European Aviation Safety Agency (EASA) estimates that it could be possible to fly planes with a single pilot at the controls 2027 to address pilot shortages (and reduce costs).

On the SME side, employers in Gironde in particular offer training and substantial salary increases. Many companies refuse customers (mechanics, building companies, heating engineers, etc.) for lack of arms. Other companies specializing in personal assistance rely on the quality of life at work by offering à la carte planning to new arrivals and salary increases of up to 10%. According to a survey by the Confederation of Small and Medium Enterprises* (CPME), 53% of SMEs in France are looking to hire and are unable to recruit, for lack of candidates! While the big names in Tech have been making headlines lately with layoffs by the thousands (Google, Twitter, Amazon, HP, Meta, etc.), IT jobs, particularly in SMEs and ETIs, are suffering. also a labor shortage. As such, business leaders need to consider whether IT will be the next sector to succumb to a costly labor shortage.

Since the shift to a remote and hybrid workforce, IT professionals are feeling the pressure more than ever. According to recent data, 76% of IT decision makers in small and medium-sized enterprises (SMBs) said that the workload of IT professionals has increased due to the adoption of flexible work models, with 43% of them acknowledging that Computer tasks have become more difficult, largely due to poor software and tools. Given the vital importance of IT teams for SMEs in particular, managers must act to ensure effective and sustainable teams. The key is to attract, retain and develop talent using the right IT infrastructure to set them up for success.

To attract

The interview process is a two-way street. This is as much an opportunity for an employer to get to know a candidate as it is for the candidate to test the employer. When leaders are looking for candidates to fill gaps in their IT team, they need to demonstrate that their IT infrastructure is solid and will provide all members of the IT team with the support and tools they need. to do their job well.

It is also important to recognize that IT workers are more than technical problem solvers, they are people in their own right. Without an inclusive, people-centric corporate culture and policies that give all employees some autonomy, attracting top talent is difficult. With the shortage of qualified candidates, it has never been more difficult to attract IT professionals, which makes the set of available benefits and the company culture fundamental. Leaders need to understand what is important to IT and respond positively to it or risk being sidelined.


Once top talent is attracted, the next challenge for leaders is to retain them – especially in these uncertain times. The secret: invest in technologies that improve their work, reduce tedious tasks and free up time for innovation. A recent GoTo survey revealed that more than one in two French people have seen their work impacted by computer problems with 3 entrepreneurs French people out of 4 consider it “vital” to have access to computer assistance in order to work properly. In order to better support and empower employees, technology must be a priority and an essential investment for SMEs.

Automation software andartificial intelligence offer overworked IT teams the respite they need to free themselves from monotonous maintenance tasks or tasks that add little or no value to the business. Automated scripts, for example, can speed up software and patch installations, perform repetitive functions like batch file distribution, and perform complex custom workflows and operating system updates. Entrusting these tasks to IT automation software can even boost the reliability of your IT infrastructure. When implemented correctly, automation software rarely makes mistakes, never gets tired or bored, and monitors operations 24/7.

Automation, however, is still scary for many small businesses. For small businesses that pride themselves on their human relationships — with customers as well as between employees — decision makers may be hesitant to automate processes. But today, highly skilled IT professionals are in greater demand than ever – and their time is therefore more valuable than anything. By delegating simple tasks to automation, staff will be freed up to perform value-added tasks and human interactions that automation can never replicate. By investing in the right technologies to support IT, companies can streamline workflows, consolidate technology stacks, and improve ROI to keep technical teams happy and productive.

Building skills

The continuing education of IT employees allows them to understand that management is preparing for the future of their organization and that the company is viable in the long term. Technology moves at lightning speed, so it’s critical that leaders create a culture of innovation and expose and train IT teams to the latest tools. Leaders should also consider investing in external training for IT teams and advanced certifications to demonstrate their commitment to their professional development.

Ongoing training provides a dual benefit to organizations, as a skilled IT team with a wide range of expertise is better able to respond not only to day-to-day troubleshooting sessions, but also to large-scale network issues. For example, cybercriminals develop new schemes almost as quickly as new technologies emerge to defend against them. An engaged, knowledgeable, and fully staffed IT team is needed to defend businesses against threats and ensure recovery in the event of a network outage. A seasoned IT team can even get ahead of these incidents, mitigating risk and protecting tools to prevent attacks before they happen.

The right technology is the key to productive teams

For SMBs and IT teams to remain resilient in the face of labor shortages and economic downturns, they must be equipped with the best technology to complete day-to-day tasks and anticipate future challenges. Given the exorbitant cost and effort associated with recruitment new talent, it’s up to leaders to invest in the tools that will support their IT team and allow it to grow.

* study unveiled by France Inter on November 22, 2022

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3 Key Steps to Maintaining a Strong IT Team in a Time of Labor Shortage

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