When AI improves hospital patient satisfaction

If hospitals aim to improve the state of health of patients, HAS also wishes to improve their experience thanks to artificial intelligence (AI).

In 2016, the High Authority for Health (HAS) has set up thee-Satis. This is an optional questionnaire for patients who have just been discharged from a hospital or clinic. Approximately fifteen days after their release from the establishment, these people receive a link leading to a series of 63 questions. At the end, the participants can leave a comment (verbatim). Recently, the HAS decided toanalyze these verbatims using an AI in order to value the contribution of many patients.

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When AI improves hospital patient satisfaction


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